Frequently Asked Questions
Everything you need to know about shopping with San Rocco Italia.
Where are San Rocco Italia products manufactured?
All our products are authentically crafted in Italy, adhering to traditional artisanal techniques and the highest quality standards of European manufacturing.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Yes, we are committed to ethical production. We partner with local Italian suppliers who prioritize sustainable raw materials and fair labor practices.
Do I have to pay import duties or taxes?
For orders within the EU, all taxes are included. For international orders, customers may be responsible for local customs duties depending on their country's regulations.